In a bustling marketplace, Blair the Baker is doing everything right — or so she thinks. While her bakery is full of potential, some people on her team (mainly, Uggghhhh… Lenny) are holding her back. Across the way, Maverick’s Magic Stall seems to run effortlessly, powered by a team of true 5-Star Employees. When Blair finally asks for help, she discovers that Maverick’s “magic” isn’t really magic at all — it’s a proven way of hiring, setting 5-Star standards, and NEVER SETTLING for anyone below the bar. Read this business fable for a peek behind the curtain on how great leaders build 5-Star teams.

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